FAQs

ABOUT THE BRAND

Pau Hana (pronounced "pow-hana") is a Hawaiian phrase that means “time after work” and is often used to refer to whatever you do for fun when you’re not working.

Pau Hana Surf Supply

25570 Rye Canyon Road Unit i

Santa Clarita, CA 91355

1-800-910-9161

If you placed an order on the online shop at pauhanasurfco.com, you might be wondering how long it will take to receive your order at your doorstep so you can get on with paddling and enjoying your Pau Hana time. Use the table below to estimate the time it should take for your order to reach you.

Please note all days are in business days from the day after that the order is received by Pau Hana. Order can take up to 3 days to get processed and ship and take 7 – 10 business days to deliver.

Alabama | 7-9 days
Alaska | 6-8 days
Arizona | 5-7 days
Arkansas | 7-9 days
California | 5-7 days
Colorado | 6-8 days
Connecticut | 8-11 days
Delaware | 7-9 days
Florida | 7-9 days
Georgia | 7-9 days
Hawaii | 6-8 days
Idaho | 6-8 days
Illinois | 7-9 days
Indiana | 7-9 days
Iowa | 7-9 days
Kansas | 7-9 days
Kentucky | 7-9 days

Louisiana | 7-9 days
Maine | 8-11 days
Maryland | 7-9 days
Massachusetts | 8-11 days
Michigan | 8-11 days
Minnesota | 8-11 days
Mississippi | 7-9 days
Missouri | 7-9 days
Montana | 7-9 days
Nebraska | 7-9 days
Nevada | 5-7 days
New Hampshire | 8-11 days
New Jersey | 7-9 days
New Mexico | 6-8 days
New York | 8-11 days
North Carolina | 8-11 days
North Dakota | 8-11 days

Ohio | 7-9 days
Oklahoma | 6-8 days
Oregon | 6-8 days
Pennsylvania | 7-9 days
Rhode Island | 8-11 days
South Carolina | 8-11 days
South Dakota | 7-9 days
Tennessee | 7-9 days
Texas | 7-9 days
Utah | 5-7 days
Vermont | 8-11 days
Virginia | 8-11 days
Washington | 6-8 days
West Virginia | 8-11 days
Wisconsin | 7-9 days
Wyoming | 6-8 days


CONSTRUCTION AND REPAIR QUESTIONS

Our “hard” boards (boards that are not inflatable or soft topped), are made with a foam EPS (expanded polystyrene) core that is wrapped with fiberglass and epoxy resin. The precise construction or layup of each board varies based on our research and development for each board, but the basics stay the same.

The inflatable is constructed with a drop-stitch inner core between two layers of PVC. Think of thousands of threads connecting the top and the bottom of the board. Then, there is another wrapping of PVC around the board.

Step 1: Insure that there is no water left in your board by leaving it in a dry, warm place with the damaged area able to drain.
Step 2: Rub the ding with sand paper.
Step 3: Use a two part epoxy that can easily be found at any hardware store to fill the ding.
Step 4: Allow the epoxy to completely dry.
Step 5: Sand down the epoxy using higher and higher grit sand paper until it is smooth.

Deck pads are notoriously difficult to remove due to the strength of the adhesive that is used while applying the pad. To get it done without harming or damaging your board, we highly recommend taking it to your local SUP store or other professional repair place.

Notice: Deck pad installation is a factory installation that requires many tools and practice that is hard to replicate out of the factory. Many pads with gaps in them are particularly difficult without the use of a template or outline to place the pieces. If you decide to apply a new deck pad to your Pau Hana board beware that it may not look as well as the initial pad that came on your board. If you still choose to follow these instructions, Pau Hana Surf Supply, LLC. is not liable for any injuries or any other unfavorable results that may occur as a result of following these instructions. We also recommend using already available Youtube videos to get an idea of what you will be doing.

  1. Unroll deck pad and use weights to get the deck pad so that it is not curling at the edges. This may take a few days, but it is highly recommended because it will make the future steps much easier.
  2. Once pad no longer curls up, go to the board and place the pad in the desired location.
  3. Use painter’s tape(or a dry erase marker) to mark the places where the edges of the pad will go. Start at the tail. Then tape the front and the sides. You don’t need to outline the entire pad.
  4. Check that the pad is centered using a tape measure.
  5. Once you are happy with the placement of the tape, grab a sharp knife or box cutter and make horizontal slits on the adhesive paper on the bottom of the pad in roughly 6 inch increments.
  6. Cut a square on the middle increment on the adhesive paper.
  7. Position the pad on the board so it matches the tape lines made earlier.
  8. Peel the center square adhesive paper and put firm pressure on the pad in that area to make it stick.
  9. Continue peeling the increments starting from the middle to the back of the pad and then the front. Remember to always start in the middle and go to the edges.
  10. Note: If the any area of the pad bubbles up use a small sewing pin to poke the pad and push down to make the pad adhere in the area that had a bubble.
  11. Once the pad is completely adhered, use a roller (dough roller) to insure that the pad adhesive has a good bond with the board.
  12. Remove the painter’s tape from the board.
  13. Leave the pad on for several hours and look for any areas that the adhesive is not touching the board and push those areas down if they are sticking up. Note: If you have a pad with holes or gaps in it and one particular area is sticking up. Consider using a razor blade to cut the small section and re-adhere the pad in that area.
  14. All done! Check the pad again before, during, and after you take it in the water for any bubbling where the pad is not adhered to the board.

GENERAL BOARD QUESTIONS

The inflatable stand up paddle board should be inflated up to 15 PSI.

If you are planning on paddling in cold water like snow melt rivers, then we recommend pumping it up to 15 PSI on land and putting the board on the water and continue pumping it up to 18PSI.

The board is best stored in a cool dry place with low changes in temperature.

Its best to protect it in a bag to keep the board free of dirt, dust, dings, and scratches. You can purchase one here.

The vent plug is the hex shaped plug. Nearly all paddle boards with a foam EPS core will contain one.

It helps prevent the board from delaminating by allowing the air pressure to equalize with the outside pressure, but keeps the water from entering the board.

Our vent plugs are self regulating, so you never should open or unscrew them, the goretex membrane automatically lets out or takes in air while blocking water.

In our experience, the Duo will usually work. We always recommend demo-ing a board before buying to make sure that it fits that individual.

So you've grabbed yourself a Pau Hana Diablo SUP -- awesome! This means you are enthusiastic about white water and have a passion for the sport. This specialized board should not be outfitted with all the typical SUP gear, and if you are an inexperienced white water paddler, it may be helpful to know these things before heading out on the rivers.

Our normal accessory kits like the Recreational Kit should not be used for the Diablo. While the paddle clip may work fine, other accessories will not. The Diablo only has six SeaMounts®, two on top and four on the sides of the board. Because there are so few, we suggest the GoPro Mounting Base and attaching your GoPro to the top of the board.

Ankle leashes are deadly in whitewater, and the coiled leash that we provide is best for recreational SUP adventures, such as touring, fishing, surfing, and so on. A couple of companies make a leash that attaches to your PFD, which is much safer. If your leash happens to get snagged on something like a tree, there is a quick release so you don’t drown.

This is the one that we use. One of our favorites is the Colorado Kayak Badfish 11' River Coil Releash Closeout. Another style that works is the Outdoor Play Salamander SUP Quick Release Belt & Coiled Leash. For safety purposes, these leashes with a quick release would be best. There’s a bunch more companies making PFD release coiled leashed like NRS and Hala SUP.

See our Diablo page for photos, videos, and demos. Feel free to submit any questions to technicalsupport@pauhanasurfsupply.com.


ACCESSORY QUESTIONS

In general, the placement of the fin in the middle of the fin box is usually the sweet spot for most riders and for most everyday types of paddling.

For paddling that requires lots of turning like surfing, place your fin as forward as you can.

For paddling that will not require much turning like touring, place your fin as far back as you can.

The Base Plate is a durable plastic plate accessory that screws directly into the SeaMount and contains extra threads for mounting accessories.

The Base Plate accessory is needed for accessories that extend off the board that may be subject to large forces that could break the SeaMount.

The Base Plate greatly reduces the likelihood of the SeaMount breaking from a large force hitting an accessory. It also provides extra threads for further mounting of accessories to the board.

You can purchase a baseplate here.

Step 1: Insert the leash cord into the cup
Step 2: Use the cup closest to your back foot in a surf stance
Step 3: Open the velcro straps
Step 4: Insert the velcro strap through the cord loop to the crease
Step 5: Fold and press the velcro together

The SeaMount® plugs on your board are threaded mounts where you can attach accessories to your board. For a list of all available accessories, look under the accessories tab in our online shop.

For more information or inquiries about the SeaMount® plug, check out the item here.

Prior to 2017, your D-Rings or other accessories may have rusted. Back then, they had dissimilar metals and so galvanic corrosion occurred quickly being in the saltwater aqueous solution. For D-Rings and all other like accessories in 2018 and beyond, this should not be a problem. To keep your D-Rings in good condition, see tips below!

1. Lightly coat any accessory that is going to go into the SeaMount® with a lightweight oil/WD-40 on the thread to make sure that the threads will continue to work well. This will prevent galvanic corrosion between dissimilar metals. This is especially important if you are planning on leaving accessories in your board for an extended period of time.

2. It is a good practice for people to take out any accessory and very importantly fin screws fairly often and to put on a light coat of oil/WD-40 on them again to make sure that the threads are still working.

3. Every metal part on accessories will eventually rust, but by oiling them this should greatly extend the life of the products along with the SeaMounts® themselves.

4. The stainless steel that we use in the SeaMount® is SUS304. What this means is that everything that is screwed into it should theoretically be that grade. Galvanic corrosion shouldn't be happening between different grades of stainless steel, but it is possible. So, if you want to buy a new screw for D-Rings, be sure to know the right grade of stainless steel to get.

5. Better yet, get your accessories from Pau Hana because we use similar metals in all accessories.

 


CARE & MAINTENANCE

Your board is made for fun in the sun and water but to ensure a long and fruitful life, follow these important guidelines:

  • Never leave your board in direct sunlight for extended periods of time, whether it is in the water or on land.
  • When your board is not in use put it in a cool, shaded area, deck side down, so it is not resting on the fin.
  • Rinse your board with fresh water after every use, especially when used in salt water! Give extra care to rinse the SeaMount plugs!

What will happen if you leave your board in the sun?

Delamination – this is what happens when you leave your board in the sun and it overheats. The foam inside your board will heat up, melt and release gas, which in turn creates pressure and separation from the foam inside your board and the fiberglass exterior. Don’t leave your board in the sun!

  • When not in use leave the board deck side down, don’t let the board rest on the fin, on a pad
  • Always store your board out of the sun
  • Its best to protect it in a bag to keep the board free of dirt, dust, dings, and scratches. Keep board and bag dry for winter storage and leave zipper open for ventilation.
  • Again rinse your board off after every use especially if used in saltwater.
  • Use a reflective board bag when transporting your board. Don’t leave your board in the bag in direct sunlight for extended periods of time.
  • Transport your board deck side down, on padded bars.
  • Use flat gear straps and do not over tighten.

Use only a mild detergent to wash your board. If you have more stubborn marks use a “Magic Eraser” or Goo Gone.

Don’t use any other type of cleaner even if it says it is “all natural” or “suitable for use on everything”. If you read the fine print many will say to test on a small area first. This is your clue to not use it on your board!

Handle your board with care! If not, you may get a DING!

MILD DING

A Ding is a slight depression in the exterior of the board. These usually happen with the normal use of your board but handling the board with care, not letting it hit hard surfaces like cement will reduce the number of Dings As long as there is not a crack in the Ding area you are OK.

A DING WITH A CRACK. Yikes!

Don’t let water get in the crack – it will seep into the core of your board and making your board heavy and unmanageable.

Give the dealer you bought the board from a call and ask if they do repairs. Most do and are very experienced at not only repairing the crack but also blending the repair into your board so that you can hardly tell it has been repaired.

If there is not a dealer near your. Your can repair the board with an epoxy-based resin found at hardware stores.

  • Rinse the SeaMounts and accessory threads with fresh water after using
  • Do not over tighten accessory fittings
  • Do not attach RAM accessories directly to the SeaMounts. Use the SeaMount® Base Plate to set up RAM accessories.  
  • Do not carry your board or handle your board by the SeaMounts
  • Lightly coat stainless steel accessory threads with oil/WD-40 before using and in-between uses
  • Remove accessories from SeaMounts when storing board and rinse with fresh water

Don’t see your question on this page? Shoot us an email and we’d love to answer it!

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